Delivery robot firm Keenon partners with hotel group Dossen to foster adoption

The "last-mile" in-hotel delivery, powered by robots, has significantly lifted the experience of hotel guests, making meal pick-up more convenient and yielding better user privacy protection.

Keenon (擎朗智能), a key player on China’s delivery robot scene, has announced the signing of a strategic cooperation agreement with Dossen Group, one of China’s five biggest hotel operators, to digitalize its management and improve customer satisfaction.

According to the agreement, the two sides will join hands to promote application of Keenon’s robots at Dossen’s hotels, empower the hospitality industry through contactless service, spur the digitalization of its hotel chains and elevate customer experience.

To date, Keenon has deployed its robots to more than 20 hotels under the Dossen brand, with supply chain product onboarding and other preparations scheduled to be completed in March.

Dossen is China’s top five hotel group, running 3,000 plus hotels across 260 cities nationwide. It has over 47 million members.

In response to the frequent scenarios of in-hotel delivery, especially that of takeaway meals across floors, Keenon has built a solution comprising robot, unmanned locker, cloud-based management platform and an IoT system.

Its robots can ride elevators and call receivers on their own, shuttling between pick-up and drop-off points along self-planned routes.

The “last-mile” in-hotel delivery, powered by robots, has significantly lifted the experience of hotel guests, making meal pick-up more convenient and yielding better user privacy protection, according to a post on Keenon’s WeChat account.

On the hotel side, the data fed back by robot servers helps to optimize its resource allocation and operational procedures.

Keenon has supplied its products to several leading global hotel chains, including Wyndham, IHG, Hilton, Sheraton, Accor, Millennium, Hyatt, The Ritz-Carlton, Sunmei, H World and Jinjiang.

Keenon robots can be found in 500 cities across China and are also present in more than 60 overseas markets such as the US, Germany, Italy, South Korea and Japan.

Apart from the hospitality industry, the catering sector also is a big buyer of Keenon’s bussing and delivery robots.

SoftBank-backed Keenon faces competition at home and abroad against rivals such as Pudu Robotics (普渡机器人) and Yunji Technology (云迹科技).

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Ni Tao

Ni Tao is the founder and editor-in-chief of cnrobopedia. Prior to cnrobopedia, he had a full decade of experience with a major state-run English-language newspaper as a tech reporter and opinion writer. He is also a communications specialist, having provided consultancy services to established firms like Siemens, Philips, ABinBev, Diageo, Group (Nasdaq: TCOM, HK: 9961), Jianpu Technology (NYSE: JT) and a handful of domestic startups. A graduate of Fudan University, he writes widely about China's business and tech scenes and other topics for global publications including South China Morning Post, SupChina, The Diplomat, CGTN, Banking Technology, among others, and tries to impart his experience to students at Fudan University Journalism School, where he is a part-time lecturer. When he's not writing about robotics, you can expect him to be on his beloved Yanagisawa saxophones, trying to play some jazz riffs, often in vain and occasionally against the protests of an angry neighbor. Get in touch with him by dropping a line at

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